Velmed Hospital is open to all patients 24X7 and provides the best medical care and cutting-edge technology at Turner Road, Clement Town, Dehradun, Uttarakhand. Velmed Hospitals is now empanelled with ECHS and CGHS.
  • Velmed Hospitals, Turner Road, Clement Town,Dehradun (Uttarakhand)
  • Mon - Sat 10:00 to 5:00

Patient policy

Patient policy


Except for emergency cases, patient is admitted to the hospital by appointment. The admission is recommended by the specialist during the patient’s outpatient consultation. Before admission, the patient is counselled by the front desk executive regarding the treatment package which includes:
Estimated bill amount.
Average length of stay.
Various modes of payment accepted.
Documents to bring on day of admission.
On arrival of the patient for admission the IPD Registration staff completes the admission formalities and allots the room to the patient. The patient will be escorted to the concerned ward and the Patient Relation Coordinator will orientate the patient to the ward and the facilities available. The Patient will then be checked by the ward doctor – this involves taking a detailed medical history, measuring and recording the vital parameters by the nursing staff and ordering of tests if necessary.
During the patient’s stay in the hospital, he/she will be attended by a team of doctors comprising of medical specialists, assisted by medical officers and resident. Every care is taken in respect of patient care, treatment, meals, dress and health recovery. The daily routine in the ward includes activities such as ward rounds by doctors, medication, investigations (if required), meals, visiting hours and bedtime. If required, the doctors operate the patient as part of the treatment.
The patient’s medical records and information on their medical condition are confidential. We will only share this information with the patient and the next-of-kin. If the immediate family members wish to know more about the patient’s condition, they can approach the appropriate coordinator to arrange for convenient time to meet the concerned doctor. Mode of payment is either cash or credit/debit cards (MasterCard, Maestro and Visa).


  • Discharge of the patient will be authorized as per the doctor’s opinion.
  • In case the patient/relative wishes to be transferred to another hospital or be sent home against the advice of the doctor, the patient/relative would be required to sign a ‘Discharge against Medical Advice’ declaration and the hospital will not be held responsible for any change in the patient’s condition, thereafter.
  • Your Summary Report/Discharge Card will be given to you by Nursing staff.
  • Please submit the visitor passes at the billing department at the time of discharge, failing which an additional charge of Rs.500/- will be added to your total bill amount.
  • Any refund, will be paid by cash at time of discharge upto Rs.9900 Beyond this amount, it will be settled by cheque or by online transfer within 3 – 5 working days.
  • The discharge timings followed in the hospital are morning, afternoon & evening. Official checkout time is 12 Noon. Discharge process is initiated only after the doctor has recorded a suitable entry in the patient’s file. It would take us approx. 4 hours to process your discharge. This includes the preparation of a discharge summary by the doctor, return of unused medicines, preparation of your bill and compilation of reports.
  • Once your bill is ready, the Billing Department will inform you requesting for settlement. You will then have to proceed to the IP Billing Counter on the first floor from where you may collect your bill. The payment will be made at the IP Billing Counter on the first floor. You will be handed over discharge slip which you may hand over to the Co-ordinator/Nurse, who will then hand over all the reports to you. Medico legal cases are bound by certain rules, whereby the first X-ray film & all reports are required to be retained by the hospital.

Visitor policy

  • Our visiting hours are from 11:00 am to 12:00 am and 5.00pm to 6.00pm. Please restrict the number of visitors with a view to reduce disturbance and likelihood of infection. Children below 14 years are not allowed to be in any inpatient area except under very special circumstances. This is intended to be a child welfare measure. This is to protect them from getting infected as they are more susceptible to contract infections. A written authorization from the Medical Superintendent must be obtained for allowing children to visit the patient.
  • Attendant’s Pass : One attendant pass per patient is normally issued on admission. Private room & higher category patients will be issued two attendant passes. For all ICUs, only one pass is allowed. Pass valid from 11:00 am to 12:00 pm and 5.00 pm to 6.00 pm.
  • You are requested to maintain silence while in the hospital. Kindly avoid using cellular phones, since this causes interference with sophisticated patient monitoring systems.
  • Food and flowers from outside are not permitted in the hospital. Attendant’s and visitor’s passes shall be issued on admission desk at the time of admission.

General Guidelines and Dos / Dont’s


  • Ask MOD/Security guard/Nurse permission to visit.
  • Wash your hands / sanitize them before you touch the patient.
  • Put your cell phone in Silent Mode..
  • Leave the room if the doctor or nurse arrives to examine or talk to the patient.


  • Don’t enter the hospital if you have any symptoms that could be contagious like cold, flu, etc.
  • Don’t bring outside food/fruits inside the hospital for patients. The hospital serves well balanced vegetarian meals. Dieticians, in association with the doctor, will manage your diet needs. For service timings and more information kindly contact dietary services.
  • Don’t Smoke, consume alcohol and non-vegetarian food in the hospital premises.
  • Don’t bring flowers, bouquets for the patient.
  • Don’t attempt photography / video shoot in the hospital premises.
  • Don’t bring children while visiting the patient.
  • Don’t argue/ fight with the security guards and hospital staff.

Tipping Policy

  • The management of Velmed Hospital does not encourage tipping. We would kindly request you to refrain from giving any tips either in cash or kind to the hospital staff.

Housekeeping & Laundry

  • Housekeeping Department at Velmed Hospitals looks after the cleanliness of your room. Wards are cleaned and bed linen and towels are changed.

Cleanliness policy

  • We solicit your cooperation and support in keeping the hospital clean.
  • Kindly avoid flushing any materials like cotton bandages, sanitary napkins, etc. in the toilet
  • Please do not chew betel leaf/betel nut/smoke/drink alcohol in hospital premises
  • Please do not dispose waste/rubbish anywhere except into the bins provided for the purpose. As per infection control norms, we have provided bins in all convenient places and washrooms. Please dispose the waste as marked on the bins.

Religious & Spiritual Service

  • The religious and spiritual services can be organized on request. Please contact the front office for the same.


  • If you are visiting Velmed Hospitals for the first time, you need to get a one time registration done. You will be issued a Patient ID number and a file will be made in your name.

Confidentiality of Information

  • All Information Pertaining to you will be kept confidential except for notifiable diseases, that is shared with government authorised personnel, as per law.


  • If you require surgery, the doctor will write a Surgery Request. With prescription, you have to pay Rs 5000/- as OT booking charges (non-refundable) at the Cash Counter. This will be adjusted against your hospital bill. The computer-generated receipt should be brought back to the counter from where the booking for the Operation Theatre would be done. The doctor will inform you of the time you should report for surgery and the instructions to follow. It is only for OT booking not for Room Booking.


  • Velmed Hospitals offer a choice of patient Rooms / Beds. All the rooms are air-conditioned. Effort is made to provide the type of room that you desire. However, in the event of non-availability of the room of your choice, you will be allotted the best alternative room available.

Sharing Ward (General ward)

  • Each ward which is air conditioned, consists of 6 or 8 beds, separated by curtain partitions.

Special Ward

  • Each room accommodates 3 / 4 patients separated by curtain partitions.

Executive Room

  • These are single bed air-conditioned units A television, telephone and a wardrobe are provided. It has a large bathroom. Couch is provided for the attendant at night.

Deluxe Room

  • The Deluxe Room is larger in size and is provided with ` different interior. It has a spacious bathroom and all other facilities of a single room.


  • The Suite room is the last word in patient comfort. A large bath room attached to the patient’s room. Special bed with remote control facility for various reclining positions considering patient comfort is provided and a separate bed for the attendants.

Day Care Beds

Policy for Computing Bed Charges

  • Minimum admission is for a day except in Day Care and Emergency where rent is charged on hourly basis. Up to 6 hours is counted as half a day, 6 hours to 24 hours is counted as one day

Bed Transfer

  • In the event of a bed transfer during the course of treatment, the higher category bed charges will be applicable for the day of transfer.

Double Occupancy

  • In case the patient is transferred to the ICU and you wish to retain your room, you will have to fill a Double Occupancy request form. This will entail the normal charges for the room in addition to the charges applicable to the ICU bed. Double occupancy will be allowed subject to availability of rooms.

Intensive Care Units

  • The ICUs are equipped with most modern patient monitoring systems. Round the clock physician coverage to all ICU patients is given. In the interest of the critically ill patients, it is necessary to restrict the number of visitors to intensive care patient areas. One attendant is allowed to be in the ICU lobby for each patient. They may leave their contact number at the ICU reception while leaving the ICU lobby.

House Keeping

  • The House Keeping Department will be responsible for the cleanliness of your room. The daily routine will include bed making, cleaning of the room and the toilet and changing toilet amenities

Food policy

  • The Dietician will prescribe your diet requirements. Our Food Service Department ensure the highest hygiene standard. Your diet is a part of your tariff. Food from outside is not permitted to be brought into the Hospital. As a hospital policy; non-vegetarian food shall not be cooked/served to patients inside hospital premises.


  • If you require any assistance for TV, AC, Power point or Telephone, you can contact through the coordinator at the respective floor station.


  • Your suggestions will be invaluable in improving our services. Please submit your suggestion via our website or through Suggestion Box.

All terms & condition offered at the discretionary of management and can be withdrawn without
any notice.

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